Airline and travel agency must compensate passengers blocked in Colombia

messi22

An airline and a travel agency were ordered to compensate two passengers who were blocked from immigration to Colombia because one of the passengers had not received the yellow fever vaccine. reproduction Women were allergic to components of the vaccine and were unable to enter Colombia after the trip For Glaucia Fernandes Paiva, from the Special Civil Court of Mogi das Cruzes (SP), the companies failed in their duty to inform. Therefore, she ordered both to pay R$10,700 in material damages and R$9,600 in moral damages.

Passengers should have been alerted by the airline and Iran Telegram Number Data the service intermediary about the impossibility of entering the destination country with the medical declaration presented and, consequently, boarding should have been prevented at the Guarulhos international airport itself", he stated. In this case, the two clients, mother and daughter, purchased the package through the travel company, with the air ticket included. As one of them is allergic to components of the yellow fever vaccine, she did not take the vaccine and took a receipt from Anvisa, signed by a specialized doctor, informing her of her problem.



However, the document was not accepted by the Colombian authorities, who prevented entry into the country. Represented by Batalha e Oliveira Sociedade de Advogados, the consumers requested compensation for moral and material damages. When judging the case, judge Glaucia Paiva recognized the responsibility of both for not providing the information correctly. According to the judge, by allowing the passengers to board, the airline did not fulfill its duty to inform, constituting a failure to provide a service.